Delete your account

You can delete your account and your personal data at any time. There are two ways to do it. The fastest is from inside the app.

Option 1 — delete it in the app

This takes effect immediately.

1. Open Global Services (customers) or GST Dispatch (riders).
2. Go to the Profile tab.
3. Tap Delete account.
4. Read the confirmation, then confirm.

You are signed out straight away and your account cannot be recovered.

Option 2 — ask us to delete it

If you have already uninstalled the app or cannot sign in, email support@globalservicesapp.com from the email address on your account, or from any address if you tell us the phone number you signed up with. Put “Account deletion request” in the subject line and tell us which app you used.

We will verify that the request really comes from you — usually by sending a one-time code to the phone number on the account — and then delete it. We complete these requests within 30 days, and normally much sooner.

What is permanently deleted

• Your name, email address and phone number.
• Your saved addresses.
• Your push notification token, so we can no longer send anything to your phone.
• Any notes, rating comments or other free text you wrote.
• Every sign-in token, so the account can no longer be used.
• Riders only: your identity documents — your driver's licence, Ghana Card and vehicle photographs — including the image files themselves, and your stored location history.

What is kept, and why

We keep the record of deliveries you booked or carried out, and the payments attached to them — but with your personal data removed from them. What remains is the non-personal fact of the transaction: the fare, the distance, the date, and its status.

We do this because Ghanaian tax and accounting law requires a business to keep records of its transactions, and because a delivery is a shared record — deleting it outright would erase the other party's history too. This is a lawful exception to erasure, not a way of holding on to your data.

Before you can delete

There are two situations in which we will ask you to do something first:

• You have a delivery in progress. Finish or cancel it first — we cannot erase your details while a rider is on their way to you, or while you are carrying somebody's package.
• You are a rider with money in your wallet. Withdraw your balance first. We are not going to delete an account that we still owe.

The app will tell you if either applies, and let you deal with it before trying again.

Questions

Email support@globalservicesapp.com and a person will answer. Our full privacy policy explains everything else we do with your data.

Data controller: Global Structure and Travels Ltd, Accra, Ghana.