Terms of Service

These terms are a contract between you and Global Structure and Travels Ltd (“we”, “us”). They apply when you use the Global Services customer app, the GST Dispatch rider app, or this website. By using any of them, you accept these terms. If you do not accept them, do not use the apps.

1. What we do

We operate a courier service in Ghana. A customer books a delivery through the app; we assign an approved rider, who collects the package and takes it to the address given. We charge in Ghana Cedis (GHS).

2. Your account

You must be at least 18 years old to hold an account. You sign in with your phone number and a one-time code sent by SMS, so keep control of your phone number — anyone who can receive your SMS can sign in as you. Tell us immediately at support@globalservicesapp.com if you think somebody else has access to your account. The information you give us must be accurate, and you may hold only one account.

You can delete your account at any time from Profile → Delete account. We may suspend or close an account that breaks these terms, that we reasonably believe is being used for fraud or crime, or that puts a rider or another user at risk.

3. Bookings, fares and payment

• The fare shown before you book is a quote based on the distance and vehicle you selected. If the actual delivery differs — a changed address, a long wait, a package that does not match what you described — the final fare may differ, and we will show you the final amount.
• Payment is by Mobile Money, and you approve the charge on your own phone. Some deliveries are paid in cash to the rider on delivery; where that applies, the app tells the rider to collect before handing the package over.
• You may cancel free of charge before a rider has collected the package. If you cancel after a rider is already on their way, we may charge a reasonable amount for the distance already travelled.

4. What you may not send

You must not ask us to carry:

• anything illegal — drugs, weapons, stolen goods, counterfeit items;
• cash, gold, or bearer instruments;
• living animals, or human remains;
• anything dangerous, explosive, corrosive or flammable;
• anything that a rider cannot safely and lawfully carry on the vehicle you booked.

You are responsible for packaging your item properly. A rider may refuse a package, and we may cancel a delivery, if we reasonably believe it breaks this section. If you send a prohibited item, you are liable for any loss, fine or damage that results.

5. The recipient's details

When you give us a recipient's name and phone number, you confirm you are entitled to share them with us for the purpose of the delivery. We use them only to complete and prove that delivery — see our privacy policy.

6. Riders

GST Dispatch is for couriers we have approved. To ride for us you must give us valid identity and licence documents, keep them current, and hold whatever licence and insurance the law requires for your vehicle. You choose when to go Online; while you are Online, the app shares your location with us so we can offer you jobs and show customers where their delivery is.

Earnings accrue to your in-app wallet and you may withdraw them to Mobile Money. We may withhold payment for a delivery that was not completed, or where we reasonably believe fraud has occurred. We may deactivate a rider whose documents lapse, whose conduct puts customers at risk, or who repeatedly fails to complete accepted jobs.

7. Our liability

We will take reasonable care of your package. If we lose or damage it through our fault, we will compensate you for its proven value, up to a limit of GHS 500 per delivery, unless we have agreed a higher limit with you in writing beforehand. We are not liable for indirect losses — lost profit, lost business, lost opportunity — or for delay caused by traffic, weather, an incorrect address, or the recipient being unavailable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not permit us to limit.

8. The apps themselves

We work to keep the apps available, but we do not promise they will be uninterrupted or error-free. We may change or withdraw features. The map data in the apps comes from OpenStreetMap and may be imperfect; always check the address you have entered.

9. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you in the app or by email before it takes effect. Continuing to use the apps after that means you accept the new terms.

10. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction over any dispute arising from them.

11. Contact

Global Structure and Travels Ltd
Accra, Ghana
Email: support@globalservicesapp.com