Support

A problem with a delivery

If a delivery is in progress, the fastest thing you can do is call the rider directly — open the delivery in the app and tap the call button. If you cannot reach them, or the package has been damaged, lost, or delivered to the wrong person, email us with your tracking code and we will investigate.

A problem with a payment

Payments are taken by Mobile Money after a delivery is completed, and you approve the charge on your own phone. If you were charged the wrong amount, or charged for a delivery that never happened, email us with the tracking code and the Mobile Money number you paid from.

Riders

If your documents have been rejected, or your account is still waiting for approval, email us from the address on your rider account and we will look at it. For a problem with your earnings or a withdrawal that has not arrived, include the date and amount.

Your account and your data

You can delete your account from inside either app, under Profile → Delete account. The account deletion page explains what is erased and what we have to keep. To request a copy of the data we hold about you, or to have it corrected, email support@globalservicesapp.com. Our privacy policy sets out your rights in full.